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How to Close a Verizon FiOS Account

FiOS is a bundled communications service marketed by Verizon to residential customers in many U.S. markets. FiOS offers telephone, Internet and television services over a fiber-optic connection. If you are a Verizon FiOS customer, you can cancel your service at any time by calling the Verizon FiOS customer service department.

Call Verizon FiOS customer service at 800-837-4966.
Verify your identity information. The customer service agent will ask you a series of questions to verify your identity and make sure you have authorization to make changes to your FiOS account. These questions may include your name, address, Verizon FiOS phone number or Social Security Number.
Tell the customer service representative that you would like to close your Verizon FiOS account. You can close your FiOS account effective immediately or at a specified date in the future.
Pay your final bill. You will receive a final bill in the mail approximately 30 days after cancelling your FiOS account. Pay your bill in full to complete the account closure process.
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