If your current phone no longer suits your lifestyle you can upgrade your phone to a newer model at any time. The phone can be new or used. You will be advised before any changes are made to your account, as certain newer model phones, including smart phones and 4G phones, require special pricing plans which may increase your bill or cause changes to be made to all phones on the account. Grandfathered plans and features must be upgraded to current plans account-wide when changing to specialty phones.
MetroPCS customers can trade phones with friends and family members as long as both accounts are currently active. There are no requirements or restrictions on the types of phones that can be traded. Both account holders must be available to provide security information on their accounts if the phones are on separate accounts. The trade cannot be made in a store, but the store will offer assistance by taking security information and calling customer service on the account holder's behalf.
If you have misplaced or lost your phone you can attach a new phone to your number to allow you to receive calls until you find it. The phone can be any MetroPCS phone. Some of the features on your account may not work the same if the phone is an older or unsupported model. Once you have found your phone, call customer service to have it placed back on your account. This change will cause you to lose insurance coverage and it cannot be added back.
MetroPCS partners with Asurion Phone Services to offer insurance replacements to subscribing customers. To get a replacement phone, visit the Metro Total Protection website to complete the claim or contact customer service and request to be transferred to Asurion for an insurance replacement. A subscription to the "Metro Guard" feature is required and must be obtained at the time of purchase of the phone. Depending on the model of your phone, there will be a deductible between $50 and $85 for the replacement phone.
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